Internal review - v3 - not deployed to the team

Blu, end to end

Every screen an account executive touches, in the newsletter's type system. Sources now ride in the right column, as they do in Steward, so the answer keeps its centre column and the citations stay one glance away.

One

Signing in

Same PIN mechanism as today, dressed as a masthead rather than a login form. This is the first thing the team sees, and right now it is the plainest screen in the product.

Blu
Destination Maui Inc
Two

Choosing a property

The left rail carries the AE's own portfolio, so the property is chosen before the first question rather than buried in a dropdown afterwards. The four openers are real questions, which gives a first-time user something to click instead of a blank box.

Blu
Destination Maui Inc
Your properties One Palauea BayOPBA Hale KaanapaliHAKA Kamaole SandsKMSD Kihei Kai NaniKKNI Wailea Fairway VillasWFVL
All associations Browse forty nineFull index

One Palauea Bay

Eleven governing documents, four hundred and thirty three indexed passages, plus the Hawaii statute library.

Governing docs
What does the declaration say about pets?
Draft
Write an owner notice about the water shutoff
Compare
How do our rules differ from HRS 514B?
Review
Check this board letter before I send it
📎
In this association
01
Declaration of Condominium Property Regime
Recorded 14 March 2019
02
Bylaws of the Association
Recorded 14 March 2019
03
House Rules
Amended 8 June 2023
Eight more, including budgets and board minutes.
Three

The answer

The centre column stays editorial: drop cap, verbatim excerpts as bounded pull-quotes, and the follow-up questions directly under the answer where they keep the conversation moving. Sources move to the right column and stay there, numbered to match, so an AE can check the citation without the answer ever being interrupted.

Blu
Destination Maui Inc
Your properties One Palauea BayOPBA Hale KaanapaliHAKA Kamaole SandsKMSD Kihei Kai NaniKKNI
This conversation Short-term rental finesJust now
Reading from
One Palauea Bay
Eleven governing documents, four hundred and thirty three indexed passages
The question Can the board fine an owner for a short-term rental, and what notice do they owe first?

Yes, but only after written notice and an opportunity to be heard. The declaration sets the prohibition, and the bylaws set the procedure the board has to follow before any fine is valid.

Declaration, Article VII, Section 7.3
No apartment shall be rented or offered for occupancy for any period of less than one hundred eighty (180) days, and no owner shall list any apartment on any transient accommodation platform.

The prohibition is unambiguous. The procedure is where boards usually get into trouble, because the notice period is not discretionary.

Bylaws, Article V, Section 5.11
Prior to the imposition of any fine, the Board shall give the owner not less than ten (10) days written notice of the alleged violation and an opportunity to be heard at a meeting of the Board.

So the sequence is written notice of the specific violation, at least ten days, a hearing before the board, and then the fine. Skipping the hearing is the step that most often gets a fine reversed on appeal.

📎
Sources
01
Declaration of Condominium Property Regime
One Palauea Bay, recorded 14 March 2019, page 22
Open document
02
Bylaws of the Association of Apartment Owners
One Palauea Bay, recorded 14 March 2019, page 9
Open document
03
Hawaii Revised Statutes 514B-104
Powers of the association, statute library
Open statute
Every passage above was read out of this association's own recorded documents, not from general knowledge.
Four

Opening a source

Clicking a source opens the recorded PDF beside the answer with the cited passage highlighted, rather than downloading a file the AE then has to search. This is the moment that proves Blu is not guessing, and it is worth being the most convincing screen in the product.

Blu
Destination Maui Inc
Reading from
One Palauea Bay

Yes, but only after written notice and an opportunity to be heard. The declaration sets the prohibition, and the bylaws set the procedure.

Declaration, Article VII, Section 7.3
No apartment shall be rented or offered for occupancy for any period of less than one hundred eighty (180) days.

The prohibition is unambiguous. The procedure is where boards usually get into trouble.

Source 01
Declaration of Condominium Property Regime
Recorded 14 March 2019, page 22 of 61
Page 22
ARTICLE VII. USE RESTRICTIONS

7.1 Each apartment shall be occupied and used only as a private dwelling by the owner thereof, the owner's family, tenants and social guests, and for no other purpose.

7.2 No apartment shall be used for any commercial purpose, nor shall any sign advertising the apartment be displayed on the common elements.

7.3 No apartment shall be rented or offered for occupancy for any period of less than one hundred eighty (180) days, and no owner shall list any apartment on any transient accommodation platform.

7.4 Nothing herein shall be construed to prohibit the Association from leasing common element space for utility purposes.

Five

General mode

General mode is the most-used scope on Blu today, at 118 messages in sixty days, three and a half times the next property. That is the corpus being bypassed, and it is exactly where Blu behaves like a lesser ChatGPT. It now says plainly what it cannot see, as an editor's note rather than a warning box, and the right column stands empty on purpose.

Blu
Destination Maui Inc
Your properties One Palauea BayOPBA Hale KaanapaliHAKA Kamaole SandsKMSD
A note before you begin

Blu is answering from Hawaii statute only. It cannot see any association's declaration, bylaws or house rules until you choose a property.

What are we working on?

General questions are fine here. Anything about a specific association needs a property first.

📎
Sources
No association documents are in scope. Choose a property and every answer here starts carrying citations.
Six

Drafting from a document

Lisa's case, verbatim from her feedback: upload a letter, ask for a change, get a real file back. The uploaded file and the finished draft both read as objects on the page rather than grey system messages, and the download is the most prominent thing in the answer.

Blu
Destination Maui Inc
Your properties Hale KaanapaliHAKA One Palauea BayOPBA
This conversation Delinquency letter, Unit 4CJust now
Reading from
Hale Kaanapali
The question Soften the tone on this, and add the ten day cure period from our bylaws.
DOCX
Delinquency Notice Template.docx
Uploaded, 2 pages

Done. I kept your letterhead, headings and signature block, changed only the body copy, and inserted the cure period language from Article V.

Inserted from Bylaws, Article V, Section 5.11
You have ten (10) days from the date of this notice to bring the account current, or to request a hearing before the Board.
DOCX
Delinquency Notice Template, revised
Formatting preserved, ready to send
Download
📎
Sources
01
Bylaws of the Association
Hale Kaanapali, Article V, page 9
Open document
02
Delinquency Notice Template.docx
Your upload, this conversation only
Open document
Uploads stay in this conversation and are never added to the association's permanent library.
Seven

Coming back

Fifty six per cent of conversations on Blu today are a single message: an AE asks one thing and leaves. Past work living in the rail, titled and dated, gives them a reason to return to something rather than starting cold every time.

Blu
Destination Maui Inc
Your properties One Palauea BayOPBA Hale KaanapaliHAKA
Earlier Short-term rental finesYesterday Pet weight limit disputeFriday Reserve study requirements17 July Board meeting notice period11 July
Reading from
One Palauea Bay
Continuing a conversation from yesterday
Where you left off Has this been enforced before at One Palauea Bay?

Twice in the board minutes I can see. Both followed the same sequence, and in both cases the owner cured before the hearing date.

Board Minutes, 14 September 2024
The Board reviewed two violations of Section 7.3 and directed the managing agent to issue notice in accordance with Article V.
📎
Sources
01
Board Minutes
One Palauea Bay, 14 September 2024, page 3
Open document
02
Board Minutes
One Palauea Bay, 9 February 2025, page 2
Open document
Carried forward from yesterday's conversation on the same question.
Eight

On a phone

The mobile pass has been open on the Blu list since June. The rail collapses and the sources column stacks beneath the answer, which is the same behaviour Steward uses below its breakpoint, so the citations are still there without competing for the narrow column.

Blu
Destination Maui Inc
Reading from
One Palauea Bay
Eleven governing documents
The questionCan the board fine an owner for a short-term rental?

Yes, but only after written notice and an opportunity to be heard.

Declaration, Section 7.3
No apartment shall be rented for any period of less than one hundred eighty (180) days.
Sources
01
Declaration
Page 22
Open
02
Bylaws
Page 9
Open
Answer, with sources stacked beneath
Blu
Destination Maui Inc
A note first

Blu is answering from statute only until you choose a property.

What are we working on?

Forty nine associations, indexed and citable.

Governing docs
What does the declaration say about pets?
Draft
Write an owner notice about the water shutoff
General mode on mobile
Next

What it takes to build

If you approve this direction

The work is a front-end rebuild of one file. No backend change is required for screens one, two, three, five, seven and eight, because the worker already returns everything they display. The scope bar, the rail, the sources column and the follow-up questions are all rearrangements of data Blu already sends.

Two screens need backend work. Opening a source beside the answer needs the citation to carry a page number and the PDF to be served inline, which also closes the unauthenticated document-serving item that has been deferred since June. Drafting with formatting preserved is the round-trip build already scoped as Phase 6.5.

Suggested order: ship the rebuild first so the team sees the change immediately, then the source viewer, then drafting.